Gerstein Crisis Centre

Please please please take care of yourself by NOT seeking any support from this crisis line. This was my second attempt to reach out and the counsellor kept cutting me off to tell me she couldn't hear me. At first she responded showing she can hear me then made me switch 2 headsets and normal call mode only for her to cut the line without so much as saying sorry I still can't hear you. I'm unsure if there was racism but I was in a state of crisis and felt more unsure of myself afterwards. The f

If you decide to call a crisis line, you have most likely reached a point at which you believe that you have no other options. You want to be listened to. You want to feel understood. Advice and feedback only help if they are desired. You don't appreciate when someone who is there to help talks over you and is dismissive to any degree. Somebody here should know all of this and put all of it into practice. So, why does calling a place like this lead to more frustration than help? Because these li

very helpful the person on the phone was so supportive i wasn’t expecting to feel so much better after what felt like a crisis and am grateful for this service - lovely human being

The lady who answered my call was very dismissive and rude. She said “what do you want me to do about that I have other callers on the queue” in a very dismissive and rude tone when I called to vent about a situation. The workers should be more empathetic. Nothing about the call helped my situation.

FRESH program (more so rotten due to my experience) was absolutely not as good as I'd hoped (putting it lightly). putting it harshly (and truthfully) it was awful, futile, boring, frustrating in execution and the facilitator Steve and the cast is seriously such a bunch of duds who I didn't enjoy at all whatsoever. what a bust. i do not love who joins as clients because most were a very older demographic which i could hardly ever relate to and even worse if foreign and you can barely understand t